亚马逊侵权申诉

自有品牌自建listing被顾客投诉,被亚马逊block,申诉没通过

最近很郁闷,两周来已经是第二个热卖的listing被顾客投诉然后被block,其中第一个提供品牌授权信息+自制电子版发票+亚马逊品牌官网,然后亚马逊通过了,第二个是近期公司的主打产品,也是提供品牌授权信息+自制电子版发票+亚马逊品牌官网给亚马逊,但是却申诉失败了。

这是亚马逊block通知:
We took this action because we have received customer complaints about these listings.
Our policies state that all items offered for sale on Amazon.co.uk must be authentic.    Any item that has been illegally replicated, reproduced, or manufactured is prohibited.    For more information on this policy, search on "Prohibited Content" in seller Help.
We want to call your attention to this policy because violations may result in the    permanent removal of your Amazon.co.uk selling privileges.
While we are unable to provide information about specific orders that are reported to us,    reviewing your inventory may help you identify any issues with these listings.
Please review your listings and make any changes necessary to comply with our policies.    You can modify your listings on the Manage Inventory page in the Inventory section of your    Seller Central account (https://sellercentral-europe.ama ... OpenListingsSummary ).
If you would like to appeal this decision, please reply to this message with the following information:

Copies of your receipts, or invoices
Your distributor's or supplier's contact information (name, phone number, address, etc.)

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png).
We appreciate your cooperation and thank you for selling on Amazon.co.uk.
Regards,

Seller Performance Team

然后这是第二个listing亚马逊发过来没通过的消息:

Hello,
After reviewing the information that you have provided, we have decided that you may not offer these items on our site:

ASIN:XXXXXXXXXXXX

We have cancelled your listings for these items. Sellers are not penalised for first-time cancellations. However, we do require sellers to refrain from re-listing products once they have been notified of a restriction.

If you do not comply with this request, we may remove your selling privileges.

Thank you for selling on Amazon.co.uk.

Regards,

Amazon Payments

求助默神,还能怎么处理才能通过amazon的审核。
PS:本人是亚马逊的新人吧,公司今年重新开始亚马逊,所以我被寄予厚望从ebay调过去,做了几个月业绩刚有点起色,老板也是挺看重,可是接连listing被block让我不知所措。
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